Overview
This is a summary of our refunds and cancellation policy. Please read our full Terms and
Conditions.
Sandy Fiji Tours allows you to book your transfer directly on the sandyfijitours.com website.
In addition, Sandy Fiji Tours makes the booking process easy by making sure all prices are
fixed, by holding your booking money on your behalf until after travel and making available
100% refunds in certain cases.
100% refund guarantee
As a result of your plans may change, Sandy Fiji Tours guarantees a 100% refund on
cancellations, with no cancellation fees, on all cancellations received not less than 48 hours
before your scheduled pick-up time.
Please contact Sandy Fiji Tours as soon as possible on, hello@sandyfijitours.com to cancel
a confirmed booking so that we can process your refund.
Booking cancellations
Your booking is not considered cancelled until Sandy Fiji Tours confirms your cancellation.
The time of cancellation is considered to be the time that Sandy Fiji Tours confirms your
cancellation request.
Fees and refunds on booking cancellations
You are eligible for a 100% refund on your booking, with no cancellation fees, for
cancellations greater than 48 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 48 hours or less prior to
your pick-up departure time.
Booking changes
You may change your booking details at any time more than 48 hours prior to your pick-up
departure time. In order to make a change, you must notify Sandy Fiji Tours as soon as
possible for any changes to your booking details.hello@sandyfijitours.com
Your booking details are not considered to be changed until your Sandy Fiji Tours confirms
the change.
Fees and refunds on booking changes
You are eligible for no fees for changing your booking details, for changes greater than 48
hours prior to your pick-up departure time, so long as the total cost of your transfer remains
the same.
If booking changes result in extra charges in addition to the amount previously paid, you will
need to settle the difference with Sandy Fiji Tours.
If booking changes result in lesser charges in addition to the amount previously paid, no
partial refund is possible and your fee for the change is equal to the difference between the
two charges.
Disputes
If you have some trouble with your transport, your first action should be to immediately
contact us on +679 8019654.
In the case of a dispute between a passenger and transport, the supplier may authorise
Sandy Fiji Tours to issue a full or partial refund. If authorised by the supplier to issue a
refund, then Sandy Fiji Tours will refund the passenger within 48 hours.
Liability
Despite your transport supplier’s best intentions, your best intentions, and the capabilities of
the Sandy Fiji Tours website, your travel plans may go wrong. Please note Sandy Fiji Tours
is not responsible for any loss or damages incurred as a result.
By using Sandy Fiji Tours, you agree to Sandy Fiji Tours Terms and Conditions which
outline this in more detail.
Further information
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please contact us on +6798019654 .
Last updated
We update this policy from time to time, so please refer to this page regularly. This page was
last updated on 23 August 2019.