Terms & Conditions
Last Updated: April 21, 2020
Introduction
These terms of service constitute a legally binding agreement (this “Agreement”)
between you (“you”, “your” or “yours”) and Sandy Fiji Tours. and its subsidiaries and
affiliates (“Sandy Fiji Tours,” “we,” “us” or “our”) with respect to your use of the Sandy
Fiji Tours applications, websites, and/or technology platform (collectively, the “Sandy
Fiji Tours Platform”) and our Services (as defined below). Please read this
Agreement carefully before using the Sandy Fiji Tours Platform or our Services.
For a better understanding about how we govern the use of our website, please read these
Terms together with our Privacy Policy and Cookie Statement.
By entering into this Agreement, by accessing the Sandy Fiji Tours Platform and/or by using
our Services you expressly acknowledge that you understand this Agreement (including the
dispute resolution)
Before proceeding, please confirm that you meet the following requirements:
1. You are at least 18 years old.
2. You have the legal capacity to be bound by these Terms.
3. You have read and understood these Terms.
4. You accept these Terms and agree to comply with them.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
AGREEMENT, YOU MAY NOT ACCESS THE Sandy Fiji Tours PLATFORM OR USE OUR
SERVICES.
How to make a booking
To make a booking, follow the online booking steps. It is your responsibility to ensure
that all the details entered when you make a booking are accurate. We are not
responsible, if you have not provided correct information regarding your trip. See
Cancellations, Refunds and Changes below for more information.
Corrections made after the booking has been confirmed will be considered to be a
change to, or a cancellation of, you’re booking. See Cancellations, Refunds and
Changes below for further details.
By entering your payment details when prompted and clicking ‘confirm payment’, you
are entering into an agreement with us.
Your booking is confirmed once a booking confirmation voucher is generated. It will
include your Sandy Fiji Tours Booking ID and other details of your booking. A copy of
your booking confirmation voucher will be sent to the email address provided at the
time of your booking. You may need to present your booking voucher to the driver to
board the vehicle. Therefore, we recommend that you print your voucher.
Once your booking is confirmed, your Sandy Fiji Tours will arrange your Pick-up
Departure Time and Meeting Point. Sandy Fiji Tours may contact you a few hours
before your Pickup Departure Time. To avoid last minute difficulties, we recommend
that you contact Sandy Fiji Tours to confirm Pick-up Departure Time and Meeting
Point prior to your travel day. [+679] 801 9654
Price and Payment
All prices listed on our website are inclusive of taxes, tolls, airport parking, admin and
agency fees.
The price also includes 1 checked bag and 1 carry-on bag per passenger. See
Baggage allowance for more details. The transfer details on your booking page will
list other features (if any) that are included in the price. Any extras or other requests
you make, may incur additional costs that must be paid.
The credit or debit card you use to pay the price for the booking will be charged by
Sandy Fiji Tours immediately at the time of confirming your booking.
The price may be displayed in your preferred currency and is estimated based on the
current exchange rates. Final payment will be settled in the currency of choice of the
Sandy Fiji Tours. The currency will be displayed on the booking details page. You
may be charged a fee by your bank even if the charge is processed in the original
currency of your payment method.
Refunds of the price paid for a booking are permitted only in certain
situations–please read Cancellations Changes and Refunds below. Note that fees or
charges added by your card provider are not refundable by us. You will need to
contact your card provider.
From time to time, we run promotions and discounts. The majority of our discounts
are visible on our website. These discounts are not automatically added to the price
and so, you will need to activate them by clicking the relevant link. Offers are for
limited times only and may be subject to certain conditions.
Baggage allowance
Each passenger is entitled to 1 checked standard (size) and 1 carry-on bag. Extra
baggage exceeding permitted dimensions (and other items such as golf bags,
surfboard etc) must be declared at the time of booking and may result in additional
fees/charges payable. Extra baggage or baggage exceeding standard dimensions
are subject to baggage hold space availability and your booking may be declined if
unable to accommodate them. You may be required to upgrade your vehicle type.
Passengers will be liable for all expenses incurred for excess baggage and other
items not declared at the time of booking. See also Special requests or requirement.
Special requests or requirements
All special requests are subject to the ability. We cannot guarantee that any special
request will be met. Extra fees may apply, and if so, you will need to pay. Note the
following about certain special requests:
Child passengers and child seats
All infants and children count as passengers and must be included in the total
number of passengers at the time of the booking. Children are 14 years and below.
Child/infant seats are not automatically added to the booking. It is your responsibility
to request a child/infant seat at the time of the booking. Where they are available,
additional fees may apply, and if they do apply you must pay them.
Disabled or special needs passengers
At present, we cannot provide appropriate access to persons with disabilities
(including wheelchair access). If you or any of the passengers travelling has any
medical condition or disability that may affect your transfer, please contact us at
Contact Us before you make your booking to let our team know what your special
needs/requirements are.
Cancellations changes and refunds
Cancellations by you
Cancellations can be made directly on our website by visiting Contact Us to cancel your
booking. Your booking is not considered cancelled until we confirm your cancellation by
email. The time of cancellation is the time we confirm your cancellation request.
See Refunds section below.
Refunds
You are entitled to receive a 100% refund on your booking with no cancellation fee,
so long as the cancellation is made more than 48 hours before your Pick-up
Departure Time.
You are not entitled to any refund on your booking, if your cancellation is made 48
hours or less before your Pick-up Departure Time or if you do not use the services
for any reason.
All refunds will be processed as quickly as possible. It can take up to 7 business
days for the funds to appear in your account. Please note that fees added and
charged by your card provider are not refundable by Sandy Fiji Tours. You should
contact your bank or credit card issuing company directly. If you have not received
your refund within 7 business days, please Contact Us.
Changes requested by you.
If you want to change a confirmed booking, you can change it at any time more than
48 hours before your Pick-up Departure Time. You may request by contacting us via
Contact Us by filling in the form.
If you want to change your Booking 48 hours or less before your Pick-up Departure
Time, you must contact directly on [+679] 801 9654 .
If you change your booking more than 48 hours before your Pick-up Departure Time,
and this results in the total price of your newly changed booking:
● Remaining the same as the price you paid for the booking you changed, you
will not need to pay anything extra for changing your booking.
● Being more than the amount you paid for the booking you changed; you must
pay the increased amount.
● Being less than the amount you paid for the booking you changed, you are
not eligible for any refund, whether partial or otherwise, and your fee for the
change is deemed to be equal to the difference in price. Instead, you should
consider following the procedure to cancel your booking and making a new
booking.
Cancellations or changes made by the Sandy Fiji Tours
If, in the unlikely event, Sandy Fiji Tours, cancels or needs to make a major change
to your booking, we will inform you as soon as reasonably possible after we become
aware of this. In this case you will be entitled to a full refund of the price paid by you
for the affected part of the trip and we will have no further liability to you.
Meeting place and time
It is the responsibility of all passengers to wait for the transfer at the location detailed
in your booking confirmation voucher, or as otherwise arranged and agreed. You
should be at that location at least 15 minutes before the Pick-up Departure Time
agreed with, or notified by, the Sandy Fiji Tours.
No show by you and/or being late.
If you do not use the Transport Services (for example you are a “no show”) and you
have not cancelled your Booking more than 48 hours prior to your pick-up departure
time, you will not be entitled to a refund.
If you believe that you may be delayed, you must contact us on [+679] 801 9654 as
soon as possible. Alternative pickup arrangements are subject to the availability of
the Transport.
No show or failed pick up by driver
If the driver does not arrive to pick you up and has not contacted you about this
before your Pick-up Departure Time, you should contact us on [+679] 801 9654 as
soon as possible. If you cannot contact them, make sure you do not miss your flight
or other connections and make alternative transport arrangements. Notify Sandy Fiji
Tours using our Contact Us as soon as possible with evidence that your driver did
not pick you up at the designated pick-up area. If this is due to the fault of the driver
you will be entitled to a full refund.
No show or pick up due to events beyond control of Sandy Fiji Tours
If the Sandy Fiji Tours does not pick you up for any reason that is not due to the fault
of the Sandy Fiji Tours, the driver or is otherwise due to a reason outside the
reasonable control of the Sandy Fiji Tours or the driver, or if you are delayed for any
reason, this may result in Sandy Fiji Tours (or driver) not being able to service your
booking. Examples where this is not due to the fault of the Sandy Fiji Tours or the
driver include your flight or other transport being delayed or cancelled, missed flights
or other missed transport connections, traffic or road conditions or incidents,
industrial action, adverse weather conditions etc.
If you are delayed, you must contact us on [+679] 801 9654 as soon as possible.
Failure to contact us on [+679] 801 9654 will be considered a Passenger No-show
and you will not be eligible for a refund.
Travel Insurance
We recommend that you travel with your own travel insurance which is adequate for
your needs.
Disputes and complaints
At the time of your travel, if you experience any problems in connection with the
Travel Services, you must contact us on [+679] 801 9654 before contacting us.
After your travel time, please Contact Us and submit your complaint, providing with
us as much information and evidence you can within 28 days after the arranged pick-
up departure time. We will initiate an investigation and check the information.
Failure to notify us of your complaint as quickly as possible may affect our ability to
investigate the matter. Please note, that we will act only in matters that are under our
scope according to these Terms and Conditions.
Our responsibility
Sandy Fiji Tours (including our employees, officers and directors) takes no
responsibility for the acts or omissions of, or for any loss or damage of any kind
arising out of or in connection with any booking made, or for any loss or damage
caused by its drivers, or the performance by them of the Transport Services.
Despite the above, no provision of these Terms attempts or purports to exclude
liability arising under applicable law if, and only to the extent, such liability cannot be
lawfully excluded.
The following part of these Terms sets out some general information regarding our
website and your use of the web.
You acknowledge and agree that our website may not operate on a continuous basis
and may be unavailable from time to time (including for maintenance purposes).
Your conduct
You may only access and use the website (including any incidental copying that
occurs as part of that use) for your own personal, non-commercial use and in the
normal manner.
You agree that we may use any information provided by you in conjunction with the
website or making a booking for Transport Services for distribution to third parties,
which may involve the provisions of such information to overseas entities from time
to time. Any information provided by you in conjunction with the website (including
when making a booking for Transport Services) will be dealt with in accordance with
our privacy policy, which can be accessed by clicking on the following link: Privacy
Policy.